Requirement of Trainer & Master Coach – Customer Services in Airtel

Airtel requires Trainer & Master Coach – Customer Services

Details

Job Responsibilities:

· Execution of training interventions as assigned by the Performance Leader
· Effective delivery of training to achieve outcomes as per SLA with Sales & Distribution
teams of SBU Business units.
· Facilitate orientation of frontline employees to impact customer satisfaction
· Delivery of training as per defined quality standards
· Adherence to all processes as applicable to a Trainer & Master coach.

Key Attributes required:

· Communication skills
· Facilitation skills
· Interpersonal skills
· Influencing skills
· Business orientation
· Data orientation
· Subject matter expertise
· Creative approach
· Self motivated and takes initiative

Qualification / Experience :

Atleast a graduate or equivalent in any discipline.

Minimum 6 years experience in customer facing service teams. Previous experience of training is an added advantage.

Location:

Agra, Ahmedabad, Ambala, Bangalore, Baroda, Bhatinda, Bhavnagar, Bhopal, Bhubhneshwar, Chandigarh, Cochin, Chennai, Cuttack, Delhi, Devangere, Dhanbad, Gulbarga, Guwahati, Gwalior, Hubli, Hyderabad, Indore, Jabalpur, Jaipur, Jalandhar, Jammu, Jamshedpur, Jodhpur, Kerela, Kota, Lucknow, Ludhiana, Mangalore, Meerut, Mumbai, Mysore, Nagpur, Patiala, Patna, Pune, Raipur, Rajkot, Ranchi, Rourkela, Shillong, Shimla, Srinagar, Surat, Tejpur, Tirupati, Udaipur, Varanasi, Vijaywada, Vizag, Warangal

Mail your CV at contactus@bharti.in